Privacy Policy

Information we collect

Depending on how you use StorePilot, we may collect:

• Account details — name, email address, and phone number.
• Order and delivery details — shipping address, order history, and messages exchanged with sellers.
• Seller business details — store information and identity-verification documents required to sell on the platform.
• Payment information — processed directly by our payment providers; we do not store full card numbers or bank credentials ourselves.
• Technical information — basic device and usage data needed to operate and secure the platform.

How we use this information

We use your information to operate the marketplace: processing orders and bookings, facilitating payments, verifying seller identity, sending order and account notifications, and providing customer support. We do not sell your personal information to third parties.

Third-party services

Some information is shared with service providers who help us run StorePilot, including payment processors (such as Stripe and PayHere), our authentication provider, and our email delivery provider. Each of these providers processes information under their own privacy terms.

Data retention

We retain account and order information for as long as your account is active and as needed to meet legal, accounting, or reporting obligations. You can request deletion of your account information by contacting us using the details below.

Your choices

You can review and update your account details at any time from your account settings. Sellers can review and update their store details from their seller dashboard.

Changes to this policy

We may update this policy from time to time. Continued use of StorePilot after a change means you accept the updated policy.

Contact us

If you have questions about this policy or your information, contact us at hello@storepilot.au.